Home / FAQs
Common Questions
Answers to the questions we hear most about Umrah, hotels and booking with us.
Some listings let you book directly through a trusted booking partner (like Intui, DiscoverCars or Tiqets) instead of waiting for a WhatsApp reply. You'll get instant confirmation from the partner, and we may earn a small referral commission at no extra cost to you.
We list the measured distance from Masjid Al-Haram or Masjid An-Nabawi alongside our own judgement on whether a hotel is realistically walkable — the two don't always agree, since a listed distance can be deceptive once you account for the walking route and heat.
No. This site is for browsing and enquiring — every quote and booking is confirmed personally with you over WhatsApp or by the quote form, and payment is arranged directly with us, never through the website.
We're on WhatsApp 24/7 and typically reply within a few hours. If you use the quote form instead, we aim to respond within 24 hours by email or phone.
For trips we've arranged directly, message us as early as possible and we'll do what we can with the airline and hotel's own change policies. Bookings made through a partner's instant-booking link follow that partner's own change and cancellation terms.
There's no fixed package to buy. Our free DIY Umrah Planner walks you through each part yourself, flights, hotels, transfers, eSIM and insurance, with trusted providers we've already checked, so you only pay for what you need at a price you've compared. Message us on WhatsApp for anything you'd rather we sort directly.
We can often arrange trips on short notice, but booking 6-8 weeks ahead gives you the best hotel availability and pricing, especially for Ramadan or the weeks around it when demand is highest.
Umrah is where we started and it's still our strongest area, but we also arrange hotels, transfers, car hire and experiences worldwide. If a destination isn't listed yet, message us — we can usually still help.
Still have a question?