FAQs

They take you to booking partners such as Kiwitaxi, DiscoverCars and Tiqets, where you book directly and the partner confirms your booking. You can still message us on WhatsApp if you would rather have help.

Each hotel page shows the distance to the Haram listed for that hotel, and whether we think it is a realistic walk. A listed distance is not always the walking route, and hills, road crossings and heat all add time, so check the route on a map before you book. Our guide to hotel walking distances explains what to look for.

Not for travel. When you book through a partner link, you pay the partner on its own website. If we make a booking for you, we confirm the details and the price with you before anything is booked. The only payment on this website is an optional tip on the DIY Umrah Planner, processed by Stripe.

We reply as soon as we can, and WhatsApp is usually the easiest way to reach us. If you send an enquiry through the contact page instead, we reply by email or phone.

Umrah from the UK comes first, but our guides and booking partners also cover hotels, flights, transfers, car hire and experiences worldwide. If you need help with a trip somewhere else, message us and we will tell you whether we can help.

For bookings we have made for you, message us as early as possible and we will work within the airline's and hotel's own change policies. Bookings made through a partner link follow that partner's change and cancellation terms, so contact the partner directly.

TravAir does not sell packages. Our free DIY Umrah Planner takes you through each part in order, from the visa to flights, hotels, transfers, eSIM and insurance, and links to booking partners so you can compare prices and book directly with each one. If you would rather have help, message us on WhatsApp: we can advise, send a quote or make bookings for you.

As early as your dates allow. Ramadan and UK school holidays are the busiest times, so book those well ahead. Check which visa applies to your passport first, then book your flights and hotels.