Privacy Policy

TravAir is committed to protecting the privacy of its users. This Privacy Policy explain show we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, and interact with our services (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products and services, when you participate in activities on the Service, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use. The personal information we may collect includes:

  • Personal Identifiers: Full name, nationality, ID/passport number, date of birth, gender
  • Contact Information: Email address, phone number, billing address.
  • Payment Information: Credit/debit card details, billing address (processed securely by third-party payment gateways).
  • Travel Document Details: Visa information, travel document details (for Umrah/Hajj bookings).
  • Booking & Travel Preferences: Travel itinerary, flight preferences, hotel preferences, room types, preferred pilgrimage dates, group information, special requests (e.g., accessibility, meals, prayer facilities).

We may also collect information automatically when you visit our Service, such as your IP address, browser type, operating system, location data (with your permission), and website usage data (pages visited, time spent, clicks). This information is primarily needed to maintain the security and operation of our Service, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our Service for a variety of business purposes, including:

  • To facilitate account creation and login process.
  • To process and manage your bookings for hotels, pilgrimage tours, flights, and related services.
  • To send you booking confirmations, updates, and other travel-related communications.
  • To provide customer support and respond to your inquiries.
  • To comply with legal and immigration requirements related to your travel.
  • To improve our website, mobile applications, and services through data analysis and research.
  • To send you marketing and promotional communications, if you have opted in to receive them.
  • To detect and prevent fraudulent transactions and other illegal activities.

Disclosure of Your Information

We may share your information with third parties only in the following situations:

  • Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. For travel bookings, we share necessary information with airlines, hotels, tour operators, and visa processing agencies.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
  • Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment.

Your Privacy Rights

In some regions (like the European Economic Area and the UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Third-Party Websites

The Service may contain links to third-party websites or applications that are not affiliated with us. Once you have used these links to leave our Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this policy, you may email us at